In today’s fast-moving digital world, technology changes almost overnight! While that can be exciting, it can also leave many older adults feeling left behind. Recently, major companies like Microsoft and Apple have announced they’ll no longer support certain older operating systems, meaning devices that once worked just fine may suddenly become less secure or stop running important programs. For seniors, caregivers, and families, this raises some big questions: What does this really mean? How do you stay safe online? And what steps should you take if your device is aging out? In this week’s post, we’ll explore these issues with the help of James Giordani of AsKevin, a local agency dedicated to helping older adults confidently navigate today’s tech landscape.
Senior Resource Connect: If you had to give an “elevator speech” about what AsKevin does, how would you describe it?
James Giordani: For better or for worse we’re asked to do more and more with our computers, phones, and other techy devices. However, they’re getting more complicated, frustrating, and finicky. Askevin aims to make it easier to live in today’s digital world through personalized, in-home tech help and group education.
SRC: Walk me through the step-by-step process. What happens when you get a phone call/referral?
JG: We ask the client to write a list of all their tech related issues, frustrations, and things they want to learn. Then we’ll get together to explore the list and work through it. Along the way, it’s highly likely the Askevin Tech Coach will have some suggestions as well. The more detailed the list, the more we will be able to accomplish in our time together.
SRC: What are some examples of services you can and cannot provide at AsKevin?
JG: Lots of people need help learning a new app or website, and some folks need us to tweak their devices so they become more “user friendly.” We can usually help with any device that plugs into a wall or has a battery. On one end we’re fixing printers, on the other end we’re customizing assistive technology to help people age in place or overcome physical/cognitive barriers. We set up lots of new devices for people. One of my favorite jobs is helping someone get a new computer and then customize it to really fit their needs. Getting a new computer used to be scary but we can really smooth out the process. I’m quite proud of how we do it and people are really happy with the results.
Also, when the weather is nice, we are extremely happy when people want us to set up security systems or cameras. However, when the weather is not nice, we are just somewhat happy :)
SRC: You mentioned in your newsletter that Microsoft will stop supporting Windows 10 in a few days (October 14th). Apple has also announced that they’ll no longer be supporting older Mac computers. What does this mean?
JG: So, Microsoft Windows and Apple MacOS are “operating systems” (OS), which is the type of software that lets us humans interact with computers. Every few years Microsoft releases a major new version (e.g., Vista, XP, 7, 8, 10, and now Windows 11) and Apple releases a new OS version every year (the last four releases were named Monterey, Ventura, Sonoma, and Sequoia). Each new version will have some changes in how things look and work. Updates will often incorporate new features and technologies like faster Wi-Fi potential, better Bluetooth connectivity, or facial recognition ability.
Microsoft is no longer going to “support” Windows 10, which means they will no longer deliver updates (including security fixes) to any device using that operating system. Some older computers currently using Windows 10 can be updated to Windows 11, while others cannot. In fact, your computer probably has told you whether or not it’s eligible for an update through pesky little popup notifications in the bottom right of the screen.
Sometime in 2026 Apple will no longer provide updates to Mac computers that have a CPU manufactured by Intel. The CPU is the “brain” of the computer and Apple is now manufacturing their own CPU line. You can check to see if you have an Intel or Apple CPU by clicking on the Apple menu icon in the very top left of your screen, select “About this Mac.” It will either say Apple M_ or Intel _
SRC: What steps should older adults take if they’re using operating systems (such as Windows 10) that are no longer going to be supported?
JG: At this time, we really don’t know the consequences of using an older version of Windows or MacOS. It’s a tricky decision for those folks who just want a computer to check their email, browse the web, or maybe watch a video or two. Worst case scenario – bad actors discover some kind of virus or exploit that puts users at risk. Best case – after some time nothing really changes, eventually some websites will no longer function, and newer apps will not work.
Generally, if it’s within your budget, I would highly encourage people to purchase a new computer that can run Windows 11 or the latest Mac operating system. Not only will it ensure you are safer but new computers often pay for themselves in time saved since they’re usually faster. Picking out the right computer is another tricky step but of course, AsKevin is here to help :)
If you decide to continue using an older computer that is no longer going to be supported, I would at least make sure to use a good 3rd party antivirus program like Malwarebytes or Bitdefender. Both Malwarebytes and Bitdefender offer free versions. The premium versions (which I generally recommend) can run between $40-$50. Be aware that not all anti-virus companies are created equal, you should do some research before selecting.
SRC: What tips do you have for someone with a loved one that needs help with using their technology?
JG: Phew! This is a tough one. Unfortunately, for many people, giving or receiving technology help can be unpleasant.
For the person giving help – have patience! We all have different tech skills, experiences and needs so do your best to match their speed. Write down detailed step-by-step instructions, make sure the receiver can perform the task on their own from the notes, and only give positive, supportive feedback.
For the person receiving the help – make sure to give the helper something in exchange. Tech help is not always the most fun use of family time so providing a yummy home-cooked snack or a little cash afterwards can be a fair exchange.
SRC: Is there anything you would like to add?
JG: It’s never the user’s fault. If you are struggling with your computer, phone, or other device, then there is a design issue that is making it difficult to use. We are constantly told that our devices are “intuitive” or “easy-to-use,” but that’s simply not the case. Devices are more and more obtuse and challenging to use than ever. Even whippersnappers and tech gurus struggle!
Thank you to James for sharing information about this important technology update. You can learn more about James and AsKevin by visiting their website or calling them at (734) 288-8338. James can also be found giving presentations about technology at various local senior centers!