Transportation is one of the most basic needs of daily life, yet for many, reliable access to transportation can be a challenge. Whether it’s getting to work, the senior center, or appointments, the ability to move freely and efficiently is vital to maintaining a sense of independence and well-being. We’ve recently highlighted transportation options on the blog, but today we’re going a step further with an interview with Shasta from the Western Washtenaw Area Value Express (WAVE). Keep reading to learn more about what WAVE does and how to get connected.
Senior Resource Connect: If you had to give an “elevator speech” about what your organization does, how would you describe it?
Shasta Angell: At WAVE, we make transportation simple, affordable, and accessible for our community. For just $1, you can travel from Pinckney to Manchester or, for $5, from Grass Lake to Ypsilanti—and we offer a 50% discount for seniors, students, individuals with disabilities, and those with low income. With door-to-door service available Monday through Friday from 6 AM to 9:30 PM, and three fixed routes running seven days a week, WAVE is here to connect you wherever you need to go. We’re proud to provide reliable, inclusive transportation that supports our community’s needs and keeps us all moving forward. WAVE provides transportation for all in greater Western Washtenaw County.
SRC: Walk me through the step-by-step process. What happens when you get a phone call/referral?
SA: When a rider calls (734) 475-9494, the Dispatcher will ask for the rider’s information and details of the ride they would like. The dispatcher then looks for openings in the schedule and books the ride – they give a 10-minute window for pickup time. They will also book the ride back at the same time.
When a rider emails [email protected], the email goes to the Dispatch team and one dispatcher will book the ride and call or email the rider with the ride details.
When a rider downloads the app, they can book the ride themselves directly on the app. The rider can pay for the ride with a credit card on the app or with cash or a bus pass when the driver picks them up.
SRC: What organizations do you work closely with?
SA: We work with local municipalities, businesses and organizations. We receive monetary support from many local businesses and foundations – Chelsea State Bank, Chelsea Retirement Community, Willis Foundation, Chelsea Community Foundation, Jackson Community Foundation, The Copper Nail, and Grass Lake Wellness Coalition. We have stuff-a-bus events 4 times a year to collect food for the food banks, diapers for the diaper bank, and school supplies for the schools in our coverage area.
SRC: What are some things you wish the public knew about your role?
SA: I wish people knew I will come to anyone and talk about what WAVE does for free. I have found that the more I am out in public talking about WAVE and presenting to groups, the more people are getting a full understanding of our services and using them. Please contact me to help get more people to use WAVE to get where they need to be.
SRC: What tips do you have for someone with a loved one that needs assistance with transportation?
SA: We are here to help – we can get people to where they need to be at a low cost (including 50% off fares for senior citizens (60+), low income, people with disabilities, and students (K-12)). Our fares are normally $1 to ride in our coverage area and $5 for the rest of Washtenaw County outside our coverage area. Just call dispatch at (734) 475-9494 and they can help. No applications to fill out – you are just a phone call away from getting where you need to be. We also work with Comfort Keepers in Dexter if a rider is getting a procedure done and needs someone to sit in the lobby.
SRC: Is there anything you would like to add?
SA: Transportation is more than just getting from point A to point B—it’s about access. At WAVE, we believe that everyone should have the same opportunities to reach jobs, schools, healthcare, and recreation, no matter their circumstances. Reliable, affordable transit ensures that our community members can stay connected, independent, and engaged in all aspects of life. Whether it’s a student getting to class, a senior attending a medical appointment, or a family heading to a local event, we’re committed to making sure transportation isn’t a barrier, but a bridge to opportunity.
Thank you to Shasta for sharing information on this important community resource! You can learn more about WAVE Washtenaw County by visiting their website, or calling them at (734) 475-9494.
